At Barburrito, customer satisfaction is our top priority. We strive to provide you with high-quality food, excellent service, and a positive dining experience. This Refund Policy outlines when and how you can request refunds for purchases made at our restaurant locations or through our online ordering system.
Please read this policy carefully. By placing an order with Barburrito, you agree to the terms of this Refund Policy.
If you are dissatisfied with the quality of your food or service during your visit to one of our restaurants, please bring this to the attention of our staff immediately. Our staff will make every effort to address your concerns and, if appropriate, offer a replacement, store credit, or refund at our discretion.
Refund requests for in-store purchases must be made at the time of service or before leaving the restaurant. We are unable to process refunds for quality issues reported after you have left the restaurant.
We make every effort to ensure your online or mobile app order is prepared accurately. If you receive an incorrect item or if your order is missing items, please contact us within 1 hour of receiving your order. We will verify your order details and, if an error has occurred, arrange for a replacement, store credit, or refund at our discretion.
If you are dissatisfied with the quality of food from an online or mobile app order, please contact us within 1 hour of receiving your order. Please be prepared to provide details about the quality issue and, if possible, photos of the food in question. After reviewing your concerns, we may offer a replacement, store credit, or refund at our discretion.
If your order is significantly delayed (more than 30 minutes beyond the estimated delivery time), not delivered, or delivered to the wrong address through our delivery service, please contact us as soon as possible. We will investigate the issue with our delivery partners and may offer compensation in the form of a store credit or refund, depending on the circumstances.
If you need to cancel an online or mobile app order, please contact us immediately. We can only process refunds for canceled orders if the order has not yet been prepared. Once food preparation has begun, we may be unable to provide a full refund.
Gift cards and e-gift cards are non-refundable and cannot be exchanged for cash unless required by law. Lost or stolen gift cards will not be replaced or refunded.
Promotional offers, discount codes, and loyalty rewards have no cash value and are not eligible for refunds. Unused promotional offers that have expired cannot be extended or refunded.
Catering orders may be canceled with a full refund if canceled at least 24 hours before the scheduled pickup or delivery time. Cancellations made less than 24 hours in advance may be subject to a 50% cancellation fee. Catering orders canceled less than 2 hours before the scheduled time are not eligible for a refund.
If there are issues with the quality or accuracy of your catering order, please contact us within 2 hours of receiving your order. We will work with you to resolve the issue and may offer a partial refund, store credit, or replacement at our discretion.
For in-store purchases, please speak directly with the restaurant manager or staff member to address your concerns and request a refund if applicable.
For online or mobile app orders, you can request a refund by:
When requesting a refund, please provide the following information:
Refunds will be issued using the original payment method whenever possible:
In some cases, we may offer store credit in lieu of a monetary refund. Store credit will be issued in the form of a digital voucher that can be used for future purchases at any Barburrito location. Store credits are valid for 6 months from the date of issue.
Customized orders are prepared according to your specifications. We may not be able to provide refunds for customized items if the customization was prepared as requested but did not meet your expectations.
We cannot provide refunds for issues beyond our control, such as:
We reserve the right to refuse refund requests if we have reasonable suspicion that the request is fraudulent, abusive, or made in bad faith. We may also ban customers who repeatedly make fraudulent refund claims from our services.
While we strive to address all refund requests fairly, our primary goal is your satisfaction. If you have a unique situation that is not covered by this policy, please contact our customer service team, and we will review your case individually.
We value your feedback as it helps us improve our products and services. If you have experienced an issue with your order that requires a refund, we encourage you to share detailed feedback about your experience so we can address any underlying problems.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes to the Refund Policy constitutes your acceptance of the updated policy.
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:
Barburrito
16 Jones Manors
South Amanda, L36 3RN
Email: [email protected]
Phone: +449194893485